Your questions, answered.

Yes. Our counsellors are South African and understand the cultural, political and historical context that shapes the South African experience — wherever in the world you live now.

Yes. We work with clients across the world. Our counsellors are trained to work cross-culturally, and many of our clients are international.

In most countries, yes — online counselling across borders is generally permitted for registered counsellors. International clients are responsible for checking this in their country of residence.

We accept all major international cards (Visa, Mastercard and American Express). Payment is processed securely online by Yoco, and your card provider sets the exchange rate at the time of payment.

No. We don’t offer medical aid services. Sessions are paid privately, in full, when you book, by card, Apple Pay or Google Pay. We don’t claim from medical aids or provide claim forms.

Yes. On the secure payment page you can pay by card, Apple Pay (on iPhone, iPad or Mac using Safari) or Google Pay (on Android phones and in Chrome). The Apple Pay or Google Pay button appears automatically when your device supports it. You always pay in South African rand.

WhatsApp, Google Meet or Microsoft Teams — whichever you prefer. Your counsellor sends a private link before your session. You just need internet and a quiet, private space.

Our counsellors work in SAST (UTC+2) and EAT (UTC+3), with morning, afternoon and evening slots to suit clients in the UK, Europe, the US and Australia.

Browse the profiles, filter by what you need help with and your language, and pick the person you feel drawn to. You can change counsellor at any time — unused prepaid sessions move with you.

Our counsellors are registered counsellors (HPCSA, ASCHP or CCSA). They don’t diagnose, prescribe or provide psychological assessment. If you need a psychiatrist or clinical psychologist, we will help you find one and can work alongside them.

Yes. Sessions are strictly confidential under the HPCSA, ASCHP and CCSA ethical codes and POPIA. We don’t share anything with employers, medical aids or family without your explicit written consent, except where there is an immediate risk to life or the law requires it.

Yes — give at least 48 hours’ notice by email or WhatsApp and there is no charge. Later cancellations and no-shows are charged in full.

No. The programme uses harm reduction methodology: there is no abstinence requirement. If abstinence is your goal, we’ll work towards it with you.

Yes. Several counsellors work with teens aged 13–17, with verifiable written consent from a parent or guardian.

If you are in financial hardship, email accounts@mytruth.co.za. We will do everything we can to help.